FAQ

Custom

Do you do custom orders?

Yes we love to do custom orders please contact us at jbdesigns@shaw.ca to find out how we can help you.

Shipping and Returns:

How do you ship your items?

We use Express Post which enables us to track your purchase. It takes 2-5 days depending which province you live in.

Can I make a return for a full refund?  

Yes. The item must be unworn and in originally packaging and we ask is that your ship it Express Post at your cost.  We must receive within 14 days of you receiving for you to receive a full refund.

Allergies:

I have allergies what type of metal do you use?

We use quality precious metals including solid sterling silver and 14kt goldfill. 14kt Goldfill has up to 100 times more gold than goldplate and will not wear off in a lifetime if cared for properly.

How do I keep my silver jewelry from tarnishing?

Silver oxidizes over time from being exposed to air so keep your silver jewelry in a airtight plastic baggy when not being worn. If it does become tarnished use a soft silver polishing cloth to clean.